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Terms and Conditions
 

Payment:

Payment must be completed before item is posted. Delays in payment will delay delivery. All of our prices include 20% VAT as we are a VAT registered company. VAT registration number: 
234643219 trading as Superstars (Bristol) Limited. All orders include a VAT receipt. If you would like to call the shop to complete payment feel free to call Mon-Sat 9:30-5:30 toll free number 0117 3731422

Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.

We use PayPal as they are the fast and secure way to purchase on line. You can also use your credit card directly through our safe check out system. Your credit card number is not saved once your order has been processed. We also accept money orders and checks but they need to be cashed before order is shipped. If you would like to pay by any other method please contact us so that we can make an arrangement. Orders of over £500 are subject to review and first time buyers may need to put cash into the company bank account prior to dispatch.

Shipping and postage:

All items ordered before 12:00PM are sent same day via courier. This insures that the package is tracked until you receive it. Please note that couriers do not deliver on Sat/Sun or Bank Holidays. Seller is not responsible for postal delays, but will work with you to track parcels. Depending on the order size your item may be posted with FedEx or Pallet Line. 

We send packages to the address listed on your payment address. Please email us if you wish it to be mailed to an alternative address. This may delay next day delivery. 


Additional postage costs may be needed to cover Northern Ireland, Scotland, and British Isles. You will be contacted immediately if charges apply. This may delay next day delivery. Next Day delivery does not apply to international orders.

International orders will need to be arranged via email before purchase so that postage can be discussed. We will work with you to find the most affordable postage, and next day delivery cannot be guaranteed. All international orders need to have postal insurance. No returns for International orders, you will be provided with contact information for the manufacture. All international returns for faulty items will need to be managed through the manufacture and the warranty policy.

Returns
If recipient no longer needs the item or is not to recipients liking, then the item can be returned within 14 days. Recipient will need to pay return postage. Buyer MUST notify seller if an item is being returned prior to buyer posting item back. Seller must agree to return. Item MUST be returned in original packaging and in resell able condition. If buyer receives item back and it is not in these conditions then buyer will not receive refund and item will be posted back to buyer.

If item is broken or faulty please notify us within 7 days of receipt. Buyer will need to notify seller of return prior to posting item back. Seller will need to agree to return. We will contact the manufacturer with any questions and send a replacement item as needed. Buyer will need to pay return postage, but we will cover the postage for outgoing item. If item is found faulty after 7 days then buyer will need to contact manufacturer for warranty.

General:

Seller may change terms and conditions at any time without notice.

Seller may terminate agreement with buyer if any terms of Terms & Conditions are breached.
These Terms constitute the full agreement between you and buyer and may only be amended in writing.

By purchasing, you agree that all details you provide to Seller for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

Seller may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.

All products and services are subject to availability. Seller endeavors to keep accurate stock levels however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock. We will contact you with this issue and if you require a refund then we will do so.

Seller is not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation. Buyer is responsible for all customs and excises taxes in their country.

Seller does not share any information (personal or financial) with any third party.

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0117 373 1422

Delivery


Same working day dispatch on all retail orders placed before 4PM. With next working day delivery with Parcelforce. View Delivery Information.

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